Clients: Why You Make Me Blush!
At VideoTranslator, we get lots of feedback from clients. Most of it is good, some of it not so much. Recently, as we have started to build out our retail client base it has become interesting.
The product challenge with retail is quite different from an enterprise offering or a managed service. Because the user is not being paid to use the product (or being told to by their manager) expectations for the product are totally different.
This is a challenge from a product perspective. On the plus side, the feedback means that the product becomes much much better, and we can take risks and see what works.
On the negative side, clients are not invested in you, so the feedback can be blunt to put it mildly. This is very negative for one’s ego. Also, you only get one shot to get it right.
We think the exposure to retail is critical because of the feedback it provides. This IS how you make a product better!
When A Client Makes You Blush
In the below, the app had some problems with large
*.mov / *.avi files. We think we have isolated the issue, but it had not come up before and a patch is still pending.
The client pointed this out. But in the sweetest, most decent way possible. Thank you to our clients from the bottom of my heart. You guys are a blessing.
Here is the deal. We don't really know this clients use case. I don't know why he is transcribing Russian, and then translating to English.
But... and this is the big one, for some reason this capability is important to this client.
And he was happy despite the bugs in the platform. He even sent a pretty decent bug report in, and was still happy with the product!
You guys are phenomenal. We love you. Please keep us on our toes. But its really nice to be told when we do something right too.
God bless you all.
The small things are often really big things. The personal is often the driver behind the business.
If we are really really lucky going forward, we will keep our wonder at customers being amazing. Thank you for your support so far.