Healthcare and Aged Care Communication with VideoTranslatorAI
Ensure every patient and resident feels seen, heard, and understood — regardless of their native language.
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The Challenge: Language Barriers in Healthcare
In Australian healthcare and aged care facilities, language barriers can significantly impact the quality of care. Over 37% of aged care residents speak a language other than English, and 1 in 5 Australians over 65 were born overseas. When interpreters are not readily available, nursing staff often resort to using family members or tools like Google Translate — neither of which guarantee accurate and clear communication.
These language barriers can lead to delayed consent conversations, increased patient distress, and confusion. They also pose a higher risk for clinical incidents and readmission due to communication gaps. With a commitment to patient dignity, cultural safety, and equity in care, how do we ensure that every patient — regardless of their language proficiency — receives the same level of quality care?
The Solution: Real-time Multilingual Communication with VideoTranslatorAI
VideoTranslatorAI is a cutting-edge multilingual communication platform designed to break down language barriers in healthcare settings. It supports real-time transcription, translation, and neural voice synthesis in 120 languages, allowing healthcare teams to connect, reassure, and respond to patients in real time.
Step 1: Connect — Start a conversation in person, via video call, or during a live broadcast using VideoTranslatorAI.
Step 2: Speak — Engage with patients or residents in their native language. VideoTranslatorAI transcribes and translates the conversation in real time.
Step 3: Understand — With the help of AI voiceover, everyone involved can understand the conversation, ensuring clear and effective communication.
Key Features
- Real-time Speech Transcription & Translation: No more waiting for interpreters. Speak and translate conversations in real time.
- Neural Voice Synthesis: AI voiceover ensures clear and accurate communication in the patient’s preferred language.
- Multilingual Video Conferencing: Conduct virtual consultations with patients and their families, each in their preferred language.
- In-Person Mode: Perfect for bedside chats, admission discussions, and more.
- Broadcast Mode: Conduct multilingual town hall updates and Q&A sessions.
- Hybrid Text Translation: Use structured templates for efficient translation of documents, notifications, and alerts.
A Day with VideoTranslatorAI
Imagine being the Nursing Manager of a multicultural aged care facility. A new resident, Mrs. Rossi, who speaks only Italian, is ready for admission. Instead of waiting for an Italian interpreter or using Google Translate, you use VideoTranslatorAI’s In-Person Mode on a shared tablet.
You explain the admission process, ask about her preferences, and discuss her care plan — all in real time. Mrs. Rossi and her family feel informed and confident, and the admission process is reduced by 40%. Now, every resident feels seen and heard — no matter the language.
The Impact
With VideoTranslatorAI, healthcare facilities have seen:
- Increased engagement with non-English-speaking patients and residents.
- Reduced consultation delays due to language barriers.
- Improved medication adherence due to clear discharge instructions.
- Strengthened connection between residents and care teams due to inclusive communication.
Give Every Patient and Resident a Voice
VideoTranslatorAI empowers care teams to support diverse communities with dignity and confidence — without relying on interpreter availability. Experience the difference today.
Try it Now | Book a Demo | Download Capability Statement
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