Quick answers to common questions

Frequently Asked Questions

Frequently Asked Questions

Our FAQ section answers the most pressing questions about VideoTranslatorAI, including how our Teams and Enterprise offerings deliver high-quality translations for various use cases. It covers everything from pricing and implementation details to our support channels and language accuracy guarantees.

We understand that choosing a language solution for your team or organization can be overwhelming. That’s why our FAQ section tackles everything from the basics of how VideoTranslatorAI works to the finer points of integrating it with existing systems.

Whether you’re curious about our Teams solution for multilingual collaboration or our Enterprise platform for managing large-scale content operations, the FAQ provides detailed explanations of core features, benefits, and real-world applications. We’ve also included information about which languages are supported, how our AI handles regional dialects, and how our technology ensures seamless communication across borders.

For those concerned about data protection and compliance, our FAQ clarifies our security protocols, the dedicated server configurations for Enterprise, and how VideoTranslatorAI maintains confidentiality while delivering real-time language solutions. You’ll also learn about the technical requirements for setup, plus the customization options available to meet specific style or branding guidelines.

Finally, we address next steps once you’re ready to get started—covering subscription tiers, available demos, and ongoing customer support. By diving into these frequently asked questions, you’ll get a clear picture of how VideoTranslatorAI can enhance global collaboration and streamline language operations across any industry.

Frequently Asked Questions

Overview and Basics

A Broadcast meeting with the VideoTranslatorAI app allows you to stream events or presentations to a large audience in real-time with instant translation services. Viewers can join as passive participants and access translations in their preferred language, making it ideal for multilingual webinars or virtual events.

An In-person Meeting with the VideoTranslatorAI app provides real-time translation and voice-over services during live, face-to-face meetings. This ensures smooth multilingual communication, allowing all participants to understand and engage without language barriers.

VideoTranslatorAI Pty Ltd (ABN: 73 602 663 141) is a Sydney-based media technology company that develops and delivers SaaS-based AI solutions for real-time multilingual communication. Our AI-powered platform streamlines teleconferencing and text translation, breaking language barriers and facilitating seamless global communication.

Real-time translation with VideoTranslatorAI leverages advanced AI models to process speech or text in real-time. The system captures audio, transcribes it into text, applies AI-driven translation, and generates natural-sounding speech and subtitles in the target language. This ensures seamless communication in live conversations, meetings, and broadcasts.

A Multilingual Video Call with the VideoTranslatorAI app lets participants speak different languages while communicating seamlessly in real-time. The app provides instant translation and voice-over services, ensuring everyone can understand and participate, regardless of language.

The VideoTranslatorAI tool will initially support 16 languages: English, Mandarin, Cantonese, Korean, Japanese, Arabic, Vietnamese, Punjabi, Hindi, Bengali, Greek, French, Spanish, Italian, Croatian, and Indonesian. VideoTranslatorAI is dedicated to expanding our language offerings and will actively work to add more languages in the future. You should see this change on hugo!

Teams Offering

Our VideoTranslatorAI app provides real-time translation and voice-over for both virtual and in-person conversations. During video calls, the app captures spoken language, instantly translates it, and delivers the translation as text or voice to participants. The app works on your device for in-person meetings, providing instant text and voice translation during face-to-face interactions. This allows participants speaking different languages to understand and communicate seamlessly in real time.

Yes, VideoTranslatorAI supports simultaneous multilingual broadcasting by generating real-time translations and distributing them as subtitles or voiceovers in different languages. This feature is ideal for webinars, live events, and global announcements.

For smaller teams, we offer a flexible * Pay As You Go plan**, a **Monthly Subscription plan**, and a** Yearly Subscription plan**. **Monthly Subscription:** This plan costs $50 per month and includes 5,000 credits with unlimited language access. When using these credits, a 20% discount is applied, meaning they provide the equivalent of 1 hour of video calls. Additional credits can be purchased as needed to scale with your team’s requirements. The 20% discount applies only to the credits used, not the amount paid when topping up. **Yearly Subscription:** This plan costs $600 per year and includes 5,000 monthly credits with unlimited language access. When using these credits, a 40% discount is applied, meaning they provide the equivalent of 1 hour and 20 minutes of video calls. Additional credits can be purchased to accommodate your team’s needs. The 40% discount applies only to the credits used, not the amount paid when purchasing additional credits. All options allow you to scale based on your team’s needs while maintaining high-quality multilingual communication.

Implementation and Technical Requirements

VideoTranslatorAI is compatible with any operating system (including Windows, macOS, and Linux) with an internet connection and a modern web browser (such as Google Chrome, Microsoft Edge, Safari, or Firefox). There is no need to download or install software—simply access our platform via the web app for a smooth, device-independent experience.

Please contact us for more information regarding API integration.

No special hardware is required. A stable internet connection and a device with a microphone and speakers are sufficient. However, we recommend using a professional microphone for high-quality results for clear audio input.

Security and Compliance

At VideoTranslatorAI, we prioritise the security and privacy of your data through robust protection measures, including: - **End-to-End Encryption:** All communication is encrypted to protect your data during transmission. - **Secure Cloud Storage:** Sensitive information is stored securely using industry-standard encryption protocols. - **Access Controls:** We offer customisable permissions to control who can access and share translations. - **Data Minimisation:** We only collect and process the data necessary to deliver our services. We comply with global data protection regulations to ensure your information remains confidential and secure. For more details, please contact us at hello@videotranslator.ai.

Yes, all communications and stored data on VideoTranslatorAI are encrypted using end-to-end encryption during transmission and secure cloud storage for data at rest. This ensures your information remains protected and confidential at all times.

Yes, VideoTranslatorAI voluntarily complies with key industry-specific regulations to ensure the responsible and ethical use of AI technology. This includes adherence to the **NSW AI Assessment Framework** and the** NSW AI Ethics Policy**, which guide the safe, fair, and transparent deployment of artificial intelligence. Learn more about these regulations: - [NSW AI Assessment Framework](https://www.digital.nsw.gov.au/policy/artificial-intelligence/nsw-artificial-intelligence-assessment-framework) - [NSW AI Ethics Policy](https://www.digital.nsw.gov.au/policy/artificial-intelligence/artificial-intelligence-ethics-policy) We are committed to upholding the highest standards of data protection, privacy, and ethical AI practices.

Billing and Pricing

We offer multiple pricing tiers, including: - **Pay As You Go:** For individuals and small teams with limited translation minutes. - **Subscription:** For individuals and small teams with higher translation minutes. - **Enterprise ** Custom plans with dedicated support, API access, and specialised translation models.

Enterprise plans may include additional costs for dedicated servers, custom AI training, or API overages. Pricing is tailored based on usage and specific business requirements. For more questions related to enterprise pricing, please contact us directly at hello@videotranslator.ai.

Payments can be made via credit or debit card. Billing cycles include monthly and annual options, with discounts for long-term commitments.

Support and Resources

We provide comprehensive customer support to ensure a smooth experience with VideoTranslatorAI. Our support includes: - **Email Support:** Reach out to us anytime at hello@videotranslator.ai for assistance. - **Knowledge Base:** Access self-service guides and FAQs for quick solutions. - **Enterprise Support:** Dedicated support and customised solutions for enterprise clients. We are committed to helping you with any questions or issues, ensuring seamless integration and use of our services.

Yes, we offer onboarding sessions and detailed user guides to help teams maximise the platform's capabilities.

Our online documentation and support portal provides extensive resources. You can access the documentation [here](https://videotranslator.ai/documentation).

Troubleshooting and Best Practices

If translation quality is not optimal, check the following: - Ensure the microphone is clear and background noise is minimised. - Use structured sentences for better AI comprehension. - Adjust translation settings to refine output quality.

Use a high-quality microphone, minimise background noise, and ensure stable internet connectivity. Adjust input volume levels for optimal speech recognition.

Updates are automatically applied for cloud-based users.

Contact and Next Steps

You can request a demo by visiting our website and filling out the demo request form. A representative will then contact you to schedule a session.

You can contact our support team via email or submit feature requests through our [Contact Us](https://videotranslator.ai/contact/) form.

Yes. Users can upgrade or downgrade their plans based on their changing needs.

Enterprise

Prefilled fragments allow frequently used phrases, industry terms, or predefined templates to be stored and reused, reducing processing time and maintaining consistency across translations. This is particularly useful for customer service scripts, legal documentation, or standardised responses.

**ContentOps** (Content Operations) refers to an organisation's systems, processes, and technologies for effectively managing, creating, distributing, and analysing content. **LangOps** (Language Operations) focuses on streamlining and integrating language-related processes across the organisation, ensuring efficient multilingual communication and localisation. VideoTranslatorAI enhances these operations by providing advanced translation capabilities that seamlessly integrate into your workflows. This helps your business centralise language processes, maintain a consistent brand voice, and accelerate go-to-market timelines. If you have any questions or concerns, please contact us at [hello@videotranslator.ai](link).

Enterprise users can access dedicated servers, ensuring faster processing speeds and enhanced security, especially for clients who need on-premises services. API-powered workflow where specific fields are set to advanced patterns, prefilled fragments, and custom per AI per language translation glossaries. Complex rules include Advanced pattern matching for automated fixes to source content. Prefilled fragments, manually translated, for hybrid at-scale language operations. Translation dictionaries or glossaries per language per AI basis, where different AIs are used for different tasks such as transcription, translation, voice-over or summarization. The combination of capabilities allows our clients, especially in healthcare awareness and disaster communications use cases, to scale their efforts in an unparalleled fashion.

Product Overview

The platform overview highlights six key areas: real-time speech and video translation, text and document translation, glossary and prompt control for custom terminology and tone, integration APIs to embed translation services, robust security and privacy measures, and a flexible workflow that unifies all these features to facilitate seamless multilingual communication across use cases.

Speech and video translation handle live audio, transcribing, translating and optionally voice-overing in real time, while text and document translation provides AI-driven and hybrid workflows for written content. Both modes leverage custom glossaries and prompt controls to maintain consistent terminology and tone, ensuring all your communications—spoken or written—are unified and brand-aligned.

Custom glossaries let you define precise term mappings and enforce them in both live and text workflows, while prompt control (coming soon) will adjust tone, style or purpose. You can also choose voice profiles, enable or disable voice playback, and apply templates for recurring tasks, giving you end-to-end control over how translations appear and sound.

VideoTranslatorAI provides secure, documented RESTful APIs with OAuth 2.0 or API key authentication, AES-256 encryption, role-based access controls and audit logs. These APIs let you embed translation, transcription and speech synthesis directly into your apps, workflows or third-party platforms while maintaining enterprise-grade security and compliance.

All data in transit and at rest is encrypted with industry-standard protocols, and you control user access through granular roles and permissions. VideoTranslatorAI adheres to major regional and industry regulations, minimises data collection, and offers secure cloud or region-specific hosting options, ensuring confidentiality and compliance across live sessions, documents and API integrations.

The platform overview highlights six key areas: real-time speech and video translation, text and document translation, glossary and prompt control for custom terminology and tone, integration APIs to embed translation services, robust security and privacy measures, and a flexible workflow that unifies all these features to facilitate seamless multilingual communication across use cases.

Speech and video translation handle live audio, transcribing, translating, and optionally voice-overing in real time, while text and document translation provide AI-driven and hybrid workflows for written content. Both modes leverage custom glossaries and prompt controls to maintain consistent terminology and tone, ensuring all your communications—spoken or written—are unified and brand-aligned.

Custom glossaries let you define precise term mappings and enforce them in both live and text workflows, while prompt control (coming soon) will adjust tone, style or purpose. You can also choose voice profiles, enable or disable voice playback, and apply templates for recurring tasks, giving you end-to-end control over how translations appear and sound.

All data in transit and at rest is encrypted with industry-standard protocols, and you control user access through granular roles and permissions. VideoTranslatorAI adheres to major regional and industry regulations, minimises data collection, and offers secure cloud or region-specific hosting options, ensuring confidentiality and compliance across live sessions, documents and API integrations.

VideoTranslatorAI provides secure, documented RESTful APIs with API key authentication, SHA-256 encryption, role-based access controls, and audit logs. These APIs let you embed translation, transcription, and speech synthesis directly into your apps, workflows, or third-party platforms while maintaining enterprise-grade security and compliance.

How It Works

In-person mode suits face-to-face meetings in two languages with live subtitles; video call mode handles small group virtual meetings in unlimited languages; and broadcast mode streams one-to-many events with captions or voice-over for large audiences.

Real-time translation captures speech, transcribes it into text, applies AI-driven translation, and outputs both subtitles and optional voice-over in the target language, all within a few seconds.

Our Speech Translation feature supports over 120 language and dialect pairs for transcription, translation and voice-over across all modes.

Yes. You can apply custom glossaries to enforce specific terms and use prompt controls to refine tone and style during speech and text translation workflows.

No special software is required – VideoTranslatorAI runs in any modern web browser on Windows, macOS or Linux, with just an internet connection, microphone and speakers.

Text And Document Translation

Text and Document Translation lets you instantly translate written content—ranging from short chat messages to multi-paragraph articles—by pasting text into our interface. You select source and target languages, and the AI returns context-aware translations optimised for readability and consistency.

Yes. You can apply custom glossaries to enforce consistent terminology—such as brand names or technical terms—across all your text translation projects. Create or upload a glossary in the Glossary section and select it when setting up your project.

The Text and Document Translation feature supports over 120 languages and dialects. We’re continually expanding our offerings, so you’ll see new languages added over time.

Templates pre-load your preferred source/target languages, glossaries, and prompt settings for repeatable workflows. Under the Template tab, create a template, define its schema and glossary, and then use it to translate new content in a few clicks.

Currently, translations are performed by pasting text directly into the translation editor; file upload support isn’t available at this stage. Please contact support for guidance or API options if you need document-level workflows.

Integration Apis

All API traffic is encrypted with SHA-256 in transit and at rest. To meet enterprise security requirements, you can also use IP allowlists and review audit logs for integration activity.

If you require assistance or have questions about API integration, please contact our support team at hello@videotranslator.ai.

API requests are authenticated using API keys. Each key is unique to your account and should be kept secure. Role-based access controls can also be applied to manage different levels of access.

Comprehensive integration details are available in our online API documentation. See the Secure API Integration section in the Platform Features guide or contact support for a direct link.

VideoTranslatorAI provides secure APIs for speech translation, text translation and transcription services. These APIs let you embed real-time translation, neural voice synthesis and transcript retrieval directly into your own applications or workflows.

Security And Privacy

We follow a data minimisation principle, collecting and processing only the information needed to deliver our services. Your personal data and meeting content are not stored beyond what is required for translation, transcripts and audit purposes.

VideoTranslatorAI adheres to the NSW AI Assessment Framework and the NSW AI Ethics Policy for responsible AI deployment. We also comply with global data protection regulations; for details on other standards (such as GDPR), please contact support.

All communications are protected with end-to-end encryption in transit, and data at rest is secured using industry-standard encryption protocols in our cloud storage. This ensures your audio, text, and translations remain confidential at all times.

Admins can set up custom roles and permissions via the user management page. This allows you to specify which users or teams can view, edit, or share translation content. You can also revoke or adjust access at any time if requirements change.

We do not share your meeting or translation content with unauthorised third parties. If you require information about specific integrations or data-sharing agreements, please contact our support team at hello@videotranslator.ai.

Speech And Video Translation

Speech and video translation uses AI to transcribe spoken words into text, translate them into your chosen language, and optionally play back the translation as speech. It works in real time for in-person conversations, video calls, and broadcasts, making multilingual communication faster and more accessible.

The system captures audio, applies high-accuracy transcription, translates the text into the target language, and then delivers it as captions or neural voice-over. All these steps happen automatically with minimal latency, typically 1–2 seconds.

Speech translation is available in three modes: in-person meetings, multilingual video call mode and broadcast mode. You can switch between these modes when you create or configure a session.

The platform supports over 120 language and dialect pairs for transcription, translation and voice-over. You can select multiple target languages in video calls and broadcasts, and up to two languages for in-person sessions.

Yes. You can apply custom glossaries to enforce terminology, choose preferred voice profiles or disable voice playback, adjust speaker layouts and download full transcripts after the session. These settings are available when you set up or manage your meeting.

Glossary And Prompt Control

Glossary and Prompt Control are advanced configuration tools that let you customise AI translations. A glossary enforces consistent terminology by mapping specific source terms to your preferred targets, while prompt control lets you guide tone, style and context in AI outputs. Both tools can be applied independently or together across speech and text workflows to align translations with your brand and domain requirements.

In speech translation (in-person, video call or broadcast modes), assigned glossaries are applied automatically during transcription and translation. The system replaces any source terms with your predefined targets, ensuring industry-specific or brand terminology remains consistent across live captions and voiceovers.

Yes. You can combine glossaries with prompt control in any translation workflow to enforce terminology while guiding tone and style. Simply assign your glossary and include prompt instructions in the same job or meeting settings—this ensures your translations are both consistent and aligned with your brand voice.

You can create a custom glossary from the Linguist page. Select the Glossaries tab, click Add Glossary, then define your glossary name, source and target languages and upload or enter term pairs. Once saved, assign the glossary to your meeting or translation job to enforce those term mappings in real time.

Prompt Control lets you adjust the AI’s output by specifying instructions on tone, formality, or purpose. In text translation workflows, you enter prompt instructions alongside your content or template, and the AI uses these cues to produce translations that match your desired style. This feature helps maintain the right voice for marketing copy, technical documents, or other specialised content. This feature will be available soon.

Key Features

The platform is optimised for varying network conditions and can operate on any modern browser with a stable internet connection. It supports low-bandwidth settings for NGOs, field teams and remote clinics by prioritising audio quality and incremental captions, ensuring you stay connected even where connectivity is limited.

Custom glossaries let you define exact term translations for both live speech and text projects. When you combine these glossaries with hybrid text translation, you get AI-speed drafts that enforce your terminology, then optional human review to catch nuance and ensure tone is on brand.

All features—from real-time speech translation to text projects and API calls—use end-to-end encryption and API key authentication. You can also enforce IP allowlists, role-based access controls, and audit logs to meet regulatory requirements and ensure only authorised users can access sensitive content.

VideoTranslatorAI caters to a wide range of sector, including customer support teams, educational institutions, government agencies, community groups, healthcare and aged-care providers, legal and migration services, multinational corporate teams, NGOs in crisis response, and tourism and hospitality operators. In each case, it removes language barriers by delivering real-time speech and text translation in formats that suit the scenario — from one-to-one consultations to large-scale broadcasts.

Yes. Custom glossaries and prompt-control features allow you to define exact translations for technical terms, brand names or legal phrases, and to set tone and formality. These tools work across speech and text workflows, ensuring consistency in contexts as varied as medical consultations, legal briefings or customer service scripts.

Administrators can add or remove users, assign roles and permissions, and enable the specific languages or dialects required by each team. Language packs can be activated per project or department, and meeting hosts can pre-select up to 120 language pairs, making it easy to run global operations or significant events with fine-grained access and language control.

Our platform integrates real-time speech translation, meeting transcripts and analytics, and hybrid text translation into a single workflow. You can host live conversations with AI-generated captions and voiceovers, capture and translate the full transcript afterwards, and refine written content with hybrid AI and human review—all using consistent glossaries and style controls.

Secure API integrations allow you to programmatically submit speech or text for translation, fetch glossaries, and retrieve transcripts and analytics. With role-based access controls and SHA-256 encryption in transit and at rest, you can embed translation services into your own systems while maintaining enterprise-grade security.

After any meeting or broadcast, you can download transcripts in multiple languages along with analytics on speaker participation, language usage and timestamps. These reports help you review engagement, fine-tune glossaries, and measure the impact of your multilingual communications.

Our solution works seamlessly in three modes: in-person for face-to-face discussions, video calls for interactive online meetings, and broadcast for one-to-many livestreams or webinars. You can toggle captions, voice-over, and translation settings to suit your audience size and participation level, ensuring everyone follows along regardless of whether they speak, listen or simply watch.

Custom Glossary Support

Custom Glossary Support lets you define specific term translations or preserve source terms across both speech and text translations, ensuring consistent use of brand names, technical vocabulary and domain-specific language in all your projects.

When setting up a meeting or text translation project, select your desired glossary from the glossary dropdown. The platform will apply the glossary in real time, ensuring your defined term mappings are used during live translations or in the text output.

First, check that the glossary is assigned to your active meeting or translation project. If it is, and terms still don’t appear as expected, review your glossary entries for exact source term matches or contact support for further assistance.

Go to the Linguist page in the app, select the Glossaries tab and click Add Glossary. You can name your glossary, choose source and target languages, then add term pairs manually or upload a CSV file. Save your changes to make the glossary available for use.

Yes. You can create language-pair-specific glossaries and assign separate glossaries for different contexts or projects. Simply apply the appropriate glossary when you set up each meeting or translation job to enforce context-specific terminology.

Meeting Transcripts And Analytics

Currently, transcripts are not editable within the viewer. You can export them in XLSX format and make any necessary edits after download.

After your meeting ends, you can open the transcript viewer and export the file in XLSX format for analytics and record-keeping. The file can be downloaded directly to your device for review or sharing. Support for SRT export (for transcript) will be available soon.

Transcripts and analytics are stored according to your account’s data retention policy. If you need to confirm retention periods or export settings, please contact support or your account administrator.

It captures all spoken content in real time, transcribes it into text, and can optionally translate transcripts into one or more target languages. The feature also identifies speakers with time-stamps and offers post-meeting analytics on participation, speaking time and language usage.

Check your audio setup by using a clear microphone or headset and minimising background noise. Ensuring speakers are close to the mic and pre-selecting all languages in meeting setup will also improve accuracy.

Hybrid Text Translation

Hybrid Text Translation combines the speed of AI translation with human-prepared prefilled fragments and LLM-based tone refinement. Prefilled fragments are human-prepared translations that automatically replace any part of the text that matches 100% exactly—including punctuation, spacing, and capitalisation. This ensures repetitive or structured sections of text remain consistent, while AI handles the rest for fast, accurate, and context-aware results.

Yes. You can integrate custom glossaries to guide the AI in translating key terms exactly the way you want, ensuring consistent terminology and preserving brand or technical vocabulary.

No extra cost is applied specifically for hybrid translation. Prefilled fragments, glossary, and AI-driven translation are all part of the workflow and included in your translation credits.

Yes. By combining Prompt Control and LLM tone refinement, you can adjust style, tone, and formality to match your audience—making it suitable for marketing, internal communications, and customer-facing materials.

Not at all. The system is designed to be user-friendly. You simply upload or paste your text, choose target languages, apply your prefilled fragments, and your glossary or prompts. The hybrid process happens automatically in the background.

The system automatically replaces any text that exactly matches a prefilled fragment, while AI handles the rest. You can then use Prompt Control and LLM tone refinement to adjust style, ensuring the final translation aligns with your brand voice.

Hybrid Text Translation supports multiple target languages in a single workflow. Simply select the languages you need, and the system will generate each translation simultaneously.

This approach works best for documents with repetitive or structured sections, such as safety warnings, reports, contracts, or product manuals. Prefilled fragments keep recurring text consistent, while AI ensures the rest of the content is translated quickly and accurately.

Real Time Speech Translation

Yes. Captions and audio playback are independently controlled. Simply toggle off the voice-over option in the meeting or broadcast settings to maintain text captions only.

Use a high-quality microphone, minimise background noise and pre-select the correct languages. Applying custom glossaries for industry-specific terms will also help the AI render more accurate translations.

Select Real-Time Speech Translation when setting up your in-person, video call or broadcast session. Pre-select all required source and target languages and add any custom glossaries before you start. The feature then automatically transcribes, translates and delivers your speech in real time.

A 1–2 second latency is normal for processing real-time speech translation. The system captures your audio, transcribes, translates and then delivers the output, so a brief delay helps ensure accuracy.

When you create or edit your meeting or broadcast, select the glossary tab and choose the relevant custom glossary for each language pair. The system will enforce those term mappings during live translation.

Secure Api Integrations

API access is secured using API keys. Each key is unique to your account and can be managed from your dashboard. This ensures only authorised systems can connect to the service.

No. Encryption and authentication have been optimised for minimal latency, so secure integrations should not noticeably affect response times.

All API traffic and stored content are encrypted with SHA-256. This covers data in transit and at rest to ensure enterprise-grade protection.

Yes. Enterprise plans support IP allowlists so you can limit which client IPs may make API requests to your account.

Please refer to our developer documentation or contact support at hello@videotranslator.ai for detailed integration guides and API credentials setup.

Customer Support

VideoTranslatorAI multilingual video call supports multiple languages at the same time. Customers can select their preferred language, and the system instantly translates the conversation, ensuring every participant clearly understands the discussion.

By removing language barriers, VideoTranslatorAI allows customers to explain their issues clearly and feel heard in their own language. Faster, more accurate support reduces frustration, strengthens trust, and leads to higher customer satisfaction.

Customer support agents can use VideoTranslatorAI to handle calls with customers who speak different languages. The platform provides real-time speech translation as subtitles or optional voice-over, allowing agents and customers to communicate seamlessly without delays or misunderstandings.

Yes. With our Hybrid Text Translation, support teams can translate emails, tickets, or chat messages into multiple languages at once. Features like Prefilled Fragments and Custom Glossaries ensure accurate and consistent terminology, making communication smoother and faster.

Yes. Whether you’re a small support team or a global enterprise, VideoTranslatorAI scales with your needs. From Pay-As-You-Go to flexible subscription plans, you can serve international customers efficiently without the high cost of hiring multilingual agents in every language.

Education And Training

Institutions can use Video Call Mode to deliver lectures, tutorials and coaching sessions in one language while learners follow along in another. The platform provides real-time captions and optional neural voiceover so every student can understand, participate and engage regardless of language.

VideoTranslatorAI’s Speech Translation supports over 120 language and dialect pairs for live voice translation, captions and voice-over. For any specific language requests not listed, please contact support at hello@videotranslator.ai.

Follow the Quickstart guide for Video Call Mode: select Quick Mode, choose Video Call, invite participants, set your name and language, then join. For detailed steps see ‘Set Up Your First Meeting’ in our documentation or contact support if you need assistance.

Yes. In Broadcast Mode you can stream training events, webinars and presentations to large audiences with real-time translated captions or voice-overs in multiple languages. Participants simply select their preferred language and follow the session passively.

After each session, you can download multilingual transcripts in XLSX format. You’ll also have access to analytics on speaking time and language usage, helping you evaluate participation and comprehension among learners. Support for SRT export (for captions) will be available soon.

Government And Community Engagement

Yes. In Broadcast Mode, you can stream policy updates, safety briefings or planning sessions to a large audience with live translated captions or neural voice playback. Viewers select their preferred language to follow along, making public information more accessible and inclusive.

No special hardware is required—just a device with a microphone, speakers, and a stable internet connection. Access the platform via any modern web browser (Chrome, Edge, Safari, or Firefox), and no downloads are needed to stream or join sessions.

Using Video Call Mode, government departments can host virtual briefings, Q\&A sessions or stakeholder consultations where participants speak in their preferred language. The system transcribes and translates speech in real time, delivering live captions or voice-over to ensure all community members can engage without language barriers.

VideoTranslatorAI supports real-time translation into over 120 languages and dialects. In Video Call Mode, the moderator pre-selects which languages will be available before the session. In Broadcast Mode, the organiser sets the available languages, and audiences can view captions or listen to translations in their assigned option

VideoTranslatorAI uses end-to-end encryption for all communications and secure cloud storage for data at rest. To meet ethical and regulatory standards, it voluntarily complies with the NSW AI Assessment Framework and NSW AI Ethics Policy. For more details on data protection, please contact support.

Healthcare And Aged Care

VideoTranslatorAI’s Video Call Mode captures spoken language from both healthcare providers and patients, transcribes and translates it in real time, and delivers the translation as text or voice. This ensures clinical discussions—such as diagnoses, treatment explanations and consent processes—can proceed smoothly, regardless of language differences. It works directly in any web browser with an internet connection. For organisations that need deeper integration, secure API access is available to embed translation features directly within existing telehealth platforms.

We use end-to-end encryption for all audio, text and stored data, secure cloud storage with industry-standard encryption protocols, and granular access controls. Data minimisation principles ensure only the information necessary for each consultation is retained. We comply with global data protection regulations—please contact us for details on local healthcare standards and data residency options.

No specialised hardware is required—any device with a microphone, speakers and internet access will work. For best audio clarity in clinical settings, we recommend using a high-quality microphone or headset and minimising background noise. A stable internet connection ensures uninterrupted, accurate translation during face-to-face consultations.

Our Speech Translation feature supports over 120 language and dialect pairs, including the 16 core languages initially offered (English, Mandarin, Arabic, Spanish and Hindi). If you require a language not listed or need a specific dialect, please contact support to discuss your requirements and potential roadmaps for additional language support.

VideoTranslatorAI voluntarily adheres to key frameworks such as the NSW AI Assessment Framework and NSW AI Ethics Policy to guide safe and transparent AI deployment. Please contact our support team for information on specific healthcare regulations—such as local patient privacy or telehealth accreditation standards.

Legal And Migration

Multinational Teams

Use the Admin panel to add or remove users, assign roles and permissions, and configure which languages each member can use. This centralised control ensures the right people have access to the right languages and features.

Participants don’t need to set their own language. The moderator assigns the spoken and display languages during the meeting setup. Once participants join, they automatically see captions and hear translations in the language chosen for them by the moderator.

Team members receive a meeting link from the host, click Join Meeting, enter their name and spoken language, and then join. The platform automatically captures, transcribes and translates speech in real time so everyone can participate in their preferred language.

Our documentation doesn’t cover time-zone scheduling in detail. Please contact support at hello@videotranslator.ai for guidance on best practices and tool integrations that can help coordinate global calendars.

VideoTranslatorAI supports over 120 language and dialect pairs for speech translation. You can pre-select all required languages before a meeting to ensure seamless real-time interpretation for every participant.

Ngos And Humanitarian

Yes. Custom Glossary Support lets you define term translations for any language pair and apply them to both speech and text workflows. This ensures consistent use of technical, medical or local terminology across all your humanitarian communications.

NGOs can use VideoTranslatorAI’s Broadcast Mode to deliver real-time multilingual health alerts, evacuation instructions or community updates to large audiences. Video Call Mode facilitates remote stakeholder consultations and telehealth services for diverse language groups, ensuring clear communication in crisis response and recovery operations.

Yes. Broadcast Mode is designed for one-to-many delivery, allowing emergency services and public health agencies to stream live captions and neural voiceovers in multiple languages simultaneously. Communities can select their preferred language for clear, accurate safety instructions during critical events.

VideoTranslatorAI requires a stable internet connection and a modern web browser—no special hardware is needed. If you’re operating in low-bandwidth environments, we recommend testing your connection beforehand and contacting support to discuss potential optimisations or offline solutions.

VideoTranslatorAI supports over 120 language and dialect pairs and can stream to unlimited passive viewers. Translations appear as live captions and/or AI voiceovers, enabling inclusive communication across diverse audiences, regardless of scale.

Crisis Coordination Calls

For best results, use quality headsets or directional microphones to reduce background noise. Enable speaker separation in the transcription settings and, if you have recurring emergency phrases, upload a custom glossary with pre-defined terms to maintain consistency.

A crisis coordination call enables emergency teams and stakeholders to communicate in real time across multiple languages. VideoTranslatorAI captures and transcribes speech, translates it instantly, and provides live captions or voice-overs so all participants stay aligned during urgent situations.

Yes. Video Call mode supports over 120 languages and dialect pairs simultaneously. Simply select all required target languages in your meeting settings, and each participant hears or sees translations in their preferred language.

From the homepage, click Create Meeting and choose Video Call mode. Select the source and target languages, then invite participants by sharing the meeting link. No special hardware is needed—just a device with a microphone, speakers and a stable internet connection.

You can create and apply a custom glossary for sector-specific terms (like evacuation protocols) via the Glossary section. If you require further assistance configuring industry-specific settings, please contact our support team at hello@videotranslator.ai.

Global Team Collaboration

Use the Quickstart guide to create a Video Call meeting. The moderator selects the source and target languages during setup, then shares the meeting link with participants. Attendees simply click the link, enter their name, and join—no downloads or installations required.

Yes. Enable the transcription feature to generate real-time captions and translated transcripts when setting up your meeting. After the meeting, download full transcripts and analytics to track participation and speaking time.

Admins can go to the Admin and Account Management page to add or remove users, assign roles and permissions, and set language access. This centralises control so everyone has the right privileges for multilingual meetings.

Video Call Mode supports over 120 languages and dialects. The meeting moderator selects which target languages are available when setting up the session, and translations are then delivered to participants in those assigned languages.

No special software is required. VideoTranslatorAI runs in any modern web browser on Windows, macOS or Linux with a stable internet connection. Participants simply open the meeting link to join and receive translations.

Remote Legal Consultations

Tourism And Hospitality

You can use our real-time speech translation in in-person mode at reception desks, concierge services and guest interactions. Guests speak in their language and hear AI-generated translations via mobile app or on-site screens, ensuring clear and friendly service without needing on-site interpreters.

All you need is a stable internet connection, a computer or tablet with a microphone and speakers, and access to our web app—no special hardware required. We recommend a professional-quality headset for best audio clarity and placing a display or tablet where guests can view subtitles or hear voice-overs.

We don’t have a publicly listed hospitality plan at this time. For tailored pricing, volume discounts or custom integrations suited to tourism and hospitality operations, please contact our sales team at hello@videotranslator.ai.

Yes. Using our Broadcast mode, guides can speak naturally in one language while travellers follow live captions or neural voice translations in their preferred language via a secure web link. This works at scale for groups of any size with minimal technical setup.

Absolutely. Use Video Call mode or Broadcast mode to run live training sessions, with instant captions and voiceovers in any supported language. This helps staff learn procedures, safety protocols and customer service standards in their native language during webinars or on-site workshops.

Use Cases

You can configure each meeting for two-way video calls, large broadcasts or in-person modes. Simply select your mode, choose languages and glossaries, invite participants and join. The platform adapts instantly whether you’re running a board meeting, telehealth session or virtual tour.

Apply custom glossaries or prompt controls tailored to your field — whether medical, legal or educational. These glossaries enforce consistent translations of key terms and can be activated at meeting setup to ensure domain-specific accuracy in real time.

VideoTranslatorAI supports a wide range of multilingual interactions, from high-stress crisis coordination and legal or healthcare consultations to parent-teacher conferences, hotel guest services and global team meetings. All these scenarios use the same real-time speech translation, captions and optional voice-over features, so you don’t need separate tools for each use case.

Yes. VideoTranslatorAI uses end-to-end encryption and role-based access controls to protect client and patient data in legal, telehealth or crisis-management calls. You can also limit recording and transcript access to authorised users only.

Our online documentation covers setup for all meeting modes, glossary management and API integration. For bespoke integrations or detailed guidance on complex use cases, you can contact support at hello@videotranslator.ai.

Guest Services And Virtual Bookings

Yes. Use Video Call Mode to host remote tours or booking consultations. Invite participants by sharing a meeting link and selecting source and target languages. The platform provides instant speech translation, captions, and optional voice-over for all attendees.

We currently support over 120 language and dialect pairs for speech translation and 16 languages for text translation at launch (including English, Mandarin, Spanish, French, Arabic, Hindi and more). We’re continuously adding more—check our supported languages list in the app or our website.

You can run an In-Person Meeting session via the web app on any device with a microphone and speaker. Your staff simply select the two languages, join the meeting in Quick Mode, and live subtitles (and optional voice-over) appear in real time. No special hardware or installations are needed.

Use Quick Text Translation to paste your message and translate it into multiple languages for short text or chat interactions. For voice calls, a standard device with internet, a microphone, and a speaker is sufficient—no downloads or extra hardware required.

We offer secure API integrations to embed translation and transcription directly into your systems. For details on endpoints, authentication and pricing, please contact our support team at hello@videotranslator.ai.

Multilingual Stakeholder Meetings

Our Speech Translation feature supports over 120 language and dialect pairs and allows multiple simultaneous translations. Participants simply select their preferred language to see captions or hear the translation aloud.

After your meeting, go to the meeting entry on the Homepage and open the Logs tab. There, you can view and download original transcripts and translated text in XLSX format. Support for SRT export (for transcript) will be available soon.

Use Video Call Mode for virtual stakeholder meetings, where each participant can join remotely in their preferred language. For face-to-face discussions, use In-person Mode, which provides live subtitles and an optional voice-over.

No. Attendees cannot change their language preferences once the meeting begins. The moderator assigns the available target languages during setup, ensuring translations remain consistent for all participants throughout the session.

Use a high-quality microphone, minimise background noise and pre-select all spoken languages before the meeting. You can also apply custom glossaries to enforce terminology consistency across your organisation.

Parent Teacher Conferences

VideoTranslatorAI’s real-time speech translation feature lets parents and teachers speak their language naturally. The system transcribes and translates speech into each participant’s preferred language as text, with optional voice-over, so everyone can follow the conversation seamlessly.

Yes. In-person mode provides instant subtitles and optional voice playback for two languages during face-to-face meetings. Simply join the session on your device with a microphone and speaker—no extra hardware is required.

No special hardware or software is needed—just a device with a microphone, speaker and internet connection. For the best audio quality, we recommend using a good-quality microphone or headset.

Our speech translation engine supports over 120 language and dialect pairs in real time. If you need a specific language that is not yet available, please contact support at hello@videotranslator.ai for the latest updates.

Click “Create Meeting” in the web app, choose Video Call mode, select the languages required for the session, and invite participants by sharing the meeting link. Once they join, translations appear automatically according to the languages you set during setup, allowing the conference to run smoothly with AI translation enabled.

Telehealth Consultations

Speech Translation supports over 120 language and dialect pairs for video calls, including major world languages and regional variants. For a full list of supported languages and dialects, please refer to our “Supported Languages” page or contact support if you need confirmation on a specific language.

You only need a stable internet connection and a device with a microphone and speakers (a professional microphone is recommended for clarity). VideoTranslatorAI provides end-to-end encryption and complies with industry-standard data protection policies. For specific healthcare compliance questions, please contact our support team.

Use the Video Call mode for telehealth. In Quick Mode, click “Quick Mode,” select “Video Call,” choose your spoken and target languages, invite participants by sharing the meeting link, and then click “Join Meeting.” Ensure you select any required glossaries before starting the meeting to tailor terminology to your field.

Yes. During a Video Call meeting, you can toggle voice-over and captions independently. If you enable voice-over, translations will be spoken aloud in the chosen language; if you disable it, only text captions will appear.

After your session, click the meeting on your homepage and open the “Translation” tab under Logs to view and download the transcript. You can export transcripts in XLSX format to share with patients or include in medical records. Support for SRT export (for transcript) will be available soon.
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