VideoTranslatorAI

Cross-Language Customer Support

Cross-Language Customer Support with VideoTranslatorAI

Deliver exceptional support experiences in any language with real-time multilingual transcription and voice translation. Book a demo today to see it in action.

The Challenge: Language Barriers in Customer Support

In today’s diverse Australian society, customers speak a variety of languages. Over 5.5 million Australians speak a language other than English at home. This diversity can pose a significant challenge for customer service and CX teams. Language barriers can increase handling time, lead to miscommunication and result in repeat tickets and high churn rates.

Moreover, it’s not just about efficiency. It’s about fairness and empathy. Scripts and templated emails often fall short in cross-cultural communication. Interpreter wait times can slow down issue resolution, causing frustration for both the customer and your team.

VideoTranslatorAI: The Solution for Multilingual Customer Support

Enter VideoTranslatorAI. A multilingual communication platform that supports real-time transcription, translation, and neural voice synthesis in 120 languages.

With VideoTranslatorAI, your support team can:

Connect with the customer in a live video meeting
Speak naturally and have the conversation transcribed, translated, and voiced in real-time
Understand the customer’s issue and provide a resolution, regardless of the language spoken

Key Features for Customer Support Teams

We’ve built VideoTranslatorAI with a focus on trust, inclusivity, and real-time performance. Features that will truly make a difference to your support teams include:

Real-time Speech Transcription: Capture every word accurately, as it’s spoken
Live Multilingual Translation: Instantly translate the conversation into the customer’s preferred language
Neural Voice Synthesis: AI voiceover that speaks the translation aloud, in a natural, human-like voice
Video Conferencing Support: Seamlessly integrate with your existing video conferencing tools
In-person Communication Mode: Perfect for service desks, outreach booths, and field engagement
Custom Glossary Control: Ensure industry-specific terms are translated correctly every time
Post-call Analytics: Review meeting transcripts and gain insights to improve service delivery

Real-World Scenario: Multilingual Customer Support

Imagine a customer who speaks Mandarin calls your service desk about a billing dispute. Instead of waiting for an interpreter or struggling with a scripted email, your support agent connects with the customer via VideoTranslatorAI. They talk naturally, and the agent hears and reads the conversation in English in real-time. The dispute is quickly resolved, and the customer leaves satisfied, feeling heard and understood.

With VideoTranslatorAI, your team can handle complex multilingual queries quickly and empathetically.

Outcome Metrics: The Impact on Your CX

VideoTranslatorAI is not just about breaking language barriers; it’s about transforming your customer service experience.

Increase engagement by providing inclusive support to non-English-speaking customers
Reduce consultation delay by eliminating interpreter wait times
Improve first-call resolution rates by resolving issues accurately in real-time
Enhance customer satisfaction by delivering empathetic and fair service experiences

Break the Language Barrier in Customer Service

VideoTranslatorAI enables faster, more inclusive support across voice, video, and chat — no interpreters, no delay. Register now to try it instantly, book a demo for a live walkthrough with our product team, or download our capability statement to learn more.

Try it Now | Book a Demo | Download Capability Statement